It is always possible that something does not proceed entirely as planned. We advise you to first make any complaints known to us by emailing [email protected]. Should this not lead to a resolution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. 

As of 15 February 2016, consumers in the EU are also able to submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been submitted elsewhere, you are free to file your complaint via the European Union's platform."